Studies fielded in the USA and UK, in 60+ languages

Exit Interview Services for US HR and Retention Teams

When regretted leavers keep resigning and the exit form only says "better opportunity", US HR teams need the real reason before the next resignation lands. Alchemic runs exit interview services with a neutral AI interviewer that departing employees talk to by phone or web in 60+ languages, or on WhatsApp. We run exit interviews, stay interviews and attrition theme reports, so you get candid reasons, drivers counted across every leaver and evidence your leadership team can act on.

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A departing US employee answers an Alchemic AI exit interview by phone, with the moderator question, her voice-note quote and a key insight on screen

Our Exit Interview Services

Every service below runs on the same engine: a human-briefed AI interviewer that talks to hundreds of employees at once by phone, WhatsApp or web, working from your own leaver list.

AI Phone Exit Interviews

The AI calls each leaver, introduces the study and captures consent on the first turn. Hundreds of calls run at once with no interviewer headcount to schedule, in 60+ languages, and every call is recorded and searchable.

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WhatsApp and Web Exit Interviews

Leavers who will not take a call can answer on WhatsApp by text or voice note, with no app and no link, or in the browser. Alchemic's stated average WhatsApp completion is 78%, with consent captured before the first question.

Explore WhatsApp Interviews

Stay Interviews With Current Staff

Run the same conversation with the people you want to keep: what holds them, what would make them leave, what they would change. One interview carries both open probing and rated questions, across 60+ languages, with configurable data retention.

See AI-Moderated Interviews

Attrition Themes Across Every Leaver

Ask in Slack, Teams or WhatsApp why engineers in one region are leaving and get a cited answer in about 30 seconds, drawn from every exit interview you have run. Each claim links to its quotes and respondent counts.

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Consent and Recording on US Calls

The FCC confirmed in 2024 that the TCPA covers AI-generated voices, so US law expects consent before the call is placed. Our guide maps the US rules; every Alchemic call also captures consent on the first turn and is recorded.

Read the TCPA Guide

Completion Rates by Channel

Which channel will your leavers actually answer on? Our completion-rate guide sets phone, web and WhatsApp side by side, each figure sourced, including a cold-call poll rate of 6% and Alchemic's own stated WhatsApp average.

Compare Completion Rates

Alchemic exit interview study dashboard showing live US employee conversations and emerging attrition themes such as manager support, career path and workload

Our 5-Step Exit Interview Process

Scope the leaver group

Tell us whose reasons you need: regretted leavers from the last quarter, one US site, a role family, or every resignation from now on. Our researchers brief the AI interviewer on your roles, your vocabulary and the retention question, and it drafts a discussion guide you can edit.

Share the leaver list

Send an export from your HRIS with each person's preferred channel. Respondent lists stay inside your workspace and are used only for the studies you run. Brief to field takes under an hour, so a study can run as a quarterly wave or stay open as people leave.

Hold the conversation

The AI calls, messages on WhatsApp or opens in the browser, introduces the study and captures consent on the first turn. It asks why the person is leaving, then follows the answer: when the decision formed, what the manager, pay or workload contributed, and what would have kept them.

Code themes while fieldwork runs

Every interview auto-codes into themes such as manager, pay, workload, career path and flexibility as it completes, and the dashboard is live before fieldwork closes. Alerts reach Slack or email when a theme spikes or a critical quote appears, so HR hears about a problem before the quarterly report.

Act on counted drivers

Your US people team drills from any theme to the leaver, the quote and the exact second of the recording, cuts by department, tenure or location from your list, and exports to PDF, PPTX or BigQuery. The result is attrition drivers ranked by how many leavers raised each.

Start Your Exit Study

Honest fit

Exit Surveys, Benchmarks or Interviews at Scale

A fixed exit survey gives you a score you can trend; an exit interview gives you the reason behind the score. If you need to compare turnover reasons against a normative benchmark database, the established exit survey vendors serve that well, and many HR teams run both. For a very small group, under 20 senior departures where each conversation needs a bespoke one-off interviewer, a human interviewer is the usual shape. Alchemic's version is the interview at scale: every leaver heard by phone, WhatsApp or web, each answer probed, every theme traceable to the person and the quote. Pick by the output your decision needs.

Talk Through Your Study

A fixed exit survey score beside an Alchemic AI exit interview quote from a US employee, showing the reason behind the rating

Testimonials

Discover what our clients have to say about our consumer research services

Alchemic is ridiculously fast, and getting both qual and quant insights at that speed is a game-changer.

Alok Mahajanex-CMO, Sleepwell · via thealchemic.com

Alchemic's interviews go far deeper than any survey we have ever run and I love being able to pull up user stories for every insight.

Mayank BanerjeeFounder of Even Health · via thealchemic.com

Why Alchemic

Why Choose Alchemic Among Exit Interview Companies?

A neutral interviewer, not a manager

Leavers talk to an AI interviewer rather than the manager or HR partner they may need a reference from. Nobody in the conversation has a stake in the answer, so candor comes easier.

US and UK studies already delivered

Studies have run in the United States and the United Kingdom as well as 12 other markets, so a US HR team briefs researchers who have already fielded for American respondents.

Probes past the first answer

"Better opportunity" is where most exit forms stop. The interviewer asks what made the other offer worth taking, catches contradictions and keeps going until the reason is specific enough to act on.

Every call on the record

Consent is captured on the first turn, every call is recorded, searchable and citable, retention is configurable and your data is never used for model training. SOC 2 Type II is in progress.

About Alchemic

An AI-native research company for teams that need to hear from people at scale, built by researchers.

Alchemic is a founder-led, AI-native research company that has fielded studies in the United States, the United Kingdom and 12 other markets, 14 in all. Its human-briefed AI interviewer runs one-on-one conversations by phone and in the browser in 60+ languages including English, Spanish, Mandarin, Arabic and Hindi, and on WhatsApp by text or voice note, hundreds at a time. Alchemic has run 50,000+ interviews for companies in fintech, consumer goods, healthcare, retail and technology, among them Unilever, Mars, Razorpay, Urban Company and Dr. Reddy's. Employee research runs on the same engine: exit interviews, pulse checks and manager effectiveness studies, with themes coded across hundreds of responses and every finding traceable to the person and the quote. For a US HR team that means attrition reasons read from every leaver rather than a sample of forms. Studies are quoted per project, with no per-seat fees.

50,000+interviews run
60+languages, built with native speakers
14markets fielded, including the USA and UK

Exit Interview Services FAQ

What is an exit interview?

An exit interview is a structured conversation with an employee who is leaving, held to learn why they are going and what would have kept them. It can be a form, a call with HR or a conversation run by a third party. The answers matter most when they are coded and counted across every leaver rather than read one at a time.

What do exit interview services include?

Exit interview services usually cover outreach to leavers, consent, the interview itself, coding answers into themes and a report. With Alchemic that means AI phone, WhatsApp or web interviews with consent captured on the first turn, every call recorded, themes coded while fieldwork runs, a live dashboard linking each finding to its quote, and exports to PDF, PPTX or your data warehouse.

Should HR run exit interviews or use exit interview services?

Either works, and the trade-off is candor against control. Leavers often hold back with the HR partner or manager they may need a reference from, while a third-party interviewer has no stake in the answer. Exit interview services also take scheduling, note-taking and coding off the HR team, so every leaver can be heard rather than a sample.

What questions does the AI ask in an exit interview?

It opens with why the person decided to leave, then follows the answer: when the decision formed, what the role, manager, pay or workload contributed, what the new offer has that this job lacked, and what would have changed their mind. Questions you need for trend reporting, such as a rating of their manager, are asked the same way every time.

Why use an adaptive interview instead of an exit interview template?

A template asks every leaver the same fixed questions, which makes answers easy to trend but stops at the first reply. An adaptive interview keeps the fixed questions you need for trending and adds follow-ups on whatever the leaver says, so "better opportunity" becomes a specific reason. Alchemic runs the rated questions and the open probing inside one conversation.

Can exit interview services also run stay interviews?

Yes. A stay interview is the same conversation held with employees who are still with you: what keeps them, what would make them leave and what they would change. Alchemic runs stay interviews with the same method as its exit interviews, so you can compare what current staff and leavers say about the same teams and managers.

What drives the cost of exit interview services?

Cost is driven by the number of leavers interviewed, the channels and languages needed, and whether the study runs once or stays open as people leave. Alchemic quotes per study with no per-seat fees. Exit studies run on your own leaver list, and running on your own list costs less than recruiting respondents from a panel.

What should you look for in exit interview companies?

Check four things: whether leavers can answer on a channel they will actually use, whether the interviewer follows up on the first answer, whether every theme traces back to a quote, and how consent, recording and data retention are handled. For US phone interviews, ask how the provider handles consent under the TCPA, and ask exit interview companies for a sample report.

Still comparing exit interview providers?

Send us the leaver group and the retention question, and we will tell you which study shape fits it and what Alchemic's version would produce.

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Get a Free Exit Interview Consultation

Tell us which leavers you need to hear from and the retention question behind it. We come back with a scoped approach, the channels that fit your workforce and a per-study quote, and you deal directly with the founders rather than a sales desk.

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